Refund Policy
1. Our approach
We want you to be satisfied with Secure Clean. This Refund Policy explains when a refund can be granted for purchases made on this website, and how to ask for one.
2. What this policy covers
The policy applies to the $4.99 three-day trial, weekly subscriptions at $10.99 and monthly subscriptions at $44.99 sold by Central Nordic Services Oy. It does not apply to anything purchased through Apple or other third parties, which follows their own rules.
3. Trial fee
The $4.99 trial fee gives you immediate access to Premium for three days. Because access starts at once, the trial fee is generally non-refundable once you have used Premium features, unless one of the exceptions below applies or the law requires otherwise.
4. Recurring subscription charges
Weekly and monthly charges are made at the start of each billing period. To avoid a charge you must cancel before your next billing date. Cancellation stops future charges, and you keep access until the paid period ends.
5. When we grant refunds
We will normally refund a charge when:
- you were charged more than once for the same period;
- a charge was made without your authorisation, for example after unauthorised use of your payment method;
- you cancelled in time but were still charged because of our error;
- a technical problem prevented you from using Premium and we could not fix it within a reasonable time.
6. When refunds are usually not granted
Refunds are generally not available for:
- periods in which you actively used Premium features;
- forgetting to cancel before the renewal date;
- dissatisfaction with results that depend on the content of your own device;
- deletions you confirmed yourself inside the app.
We always review requests individually and may make exceptions at our discretion.
7. Statutory rights
If you are a consumer, you may have a statutory right to withdraw from a distance contract within 14 days. For digital services that you asked to start immediately, this right may be lost once the service has been fully provided, or reduced proportionally to the service you have already used. Nothing in this policy limits your mandatory legal rights.
8. How to request a refund
Send an email to contact@simplecapitalfinance.com from the address linked to your account. Please include the date and amount of the charge and a short explanation. If you have the payment receipt, attach it to speed up the review.
9. Information we may ask for
To protect your account and prevent fraud we may ask you to confirm details such as the email linked to the subscription, the last four digits of the payment card and the approximate time of purchase. We will never ask for your full card number or password.
10. Review and response time
We aim to respond to every refund request within three business days. Complex cases, for example those requiring contact with the payment provider, may take longer. We will keep you informed throughout.
11. How refunds are paid
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the money may take 5 to 10 business days to appear on your statement. We cannot refund to a different card or account.
12. Chargebacks
Please contact us before opening a dispute with your bank. We resolve most problems quickly, and an unresolved chargeback may lead to suspension of the related account while the dispute is reviewed.
13. Contact
Central Nordic Services Oy, Åkerlundinkatu 11, 33100 Tampere, Suomi
Email: contact@simplecapitalfinance.com